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Public Forums
Official blog from the Rochen team and friends of the company.
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Pre-Sales Questions (4 Viewing)
Questions before you signup? If you have any pre-sales questions regarding Rochenís range of hosting plans then please feel free to post in this section. You can also contact one of our sales associates via email at: sales@rochen.com.
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Posted within this section are reviews of our service written by our customers and completely unedited. We hope that this section of the community forums will help to give prospective customers an insight into our hosting services through the eyes of our existing clients.
by SDS
10th April 2014 06:05 PM Go to last post
228 467
  Rochen Knowledge Base and My Rochen Customer Portal
The Knowledge Base (KB) contains a powerhouse of information regarding many aspects of your Rochen account. We encourage you to search the KB before posting a support question or opening a support ticket via My Rochen as your question will likely have already been addressed. We have organized the KB into several different sections for ease of use.
Customer Forums - Restricted to Customers Only
All news and announcements relating to your account with Rochen will be made available within this section of the community forums. For example, scheduled maintenance announcements will be posted within the appropriate server forum within the announcements section. If you wish to receive notification via email when new announcements are posted then it is important that you subscribe to the main announcements section and your specific server section.
Email Notification: Subscribe to the Main Announcements Section
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Within this section of the community forums you can interact with our staff and customers regarding virtually any topic whether it is related to Rochen or not. We encourage new customers to stop by and introduce themselves in the customer chat forum. Remember posts within this section do not have to be hosting related, so feel free to talk about anything you feel will be of value to the community!
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This is the customer support forum where you can seek assistance from other Rochen clients. Where an issue can be dealt with publicly then we encourage you to post your support question here because the solution will likely prove beneficial to many other customers. If your support issue is sensitive you are of course welcome to open a support ticket via My Rochen where a member of our customer support team will be happy to assist you.
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This is the place to post if you require assistance with a third party script or an issue that Rochen does not officially provide technical support for. You will generally find that other customers who have experienced a similar issue or know how to tackle your problem will be more than happy to offer you some sound advice.
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