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Unregistered
1st May 2003, 05:31 AM
Does each domain have its own corresponding email domain when the message is sent? Or will all sent emails have the master domain on them?

In case I didn't word this correctly...
ex.
www.master.com
a@master.com

www.tree.com
a@tree.com

www.apple.com
b@apple.com

Oh, btw...
I posted a concern I had about a policy of yours and I believe it was removed. I was sorry to see that. Your support responded by saying that it was an old policy.

Seemed a user was angry because they cancelled after 2 weeks and he was charged 6 months because of a line in your contract that was dificult to notice.

There is no line between deception and lying. If by wording you state that it is a month to month agreement...

"Customers may cancel their account at any time. There is a minimum contract of six months from the date of the account's activation. If a customer cancels their account before the six months has ended they will be charged for the remaining time of the contract. Fees charged are non-refundable."

There is no line between deception and lying.

...still cautiously seeking an honest host...

phark
1st May 2003, 07:07 AM
...still cautiously seeking an honest host...

I've been here almost a year... you will like these guys. :)

Tom
1st May 2003, 01:29 PM
At one time or another, this was the case. Back in 2002, there was infact a clause in the AUP about a 6 month commitment, but that has been removed.

You can now quit (we hope not) at any time without any penalities of any kind.

We at Rochen now work on a month-to-month basis.

To quote our new AUP....Customers may cancel their account at any time. Rochen Limited gives you an unconditional 15 day money back guarantee. Refund requests after 15 days will not be negotiated.

Unregistered
1st May 2003, 05:31 PM
I am glad to see that your policy was changed. Could you please address the email domain question.

Tom
1st May 2003, 05:40 PM
Each domain that you create will have its own set of email addresses unless you have us create a Parked Domain in which one domain mirrors another domain's content and email addresses.

If you for instance create a domain called, somedomain.com, that domain will have its own set of email addresses. Now, if you have us create a second domain as per our Multiple Domain Hosting Packages, say, the domain mydomain.com, it will also have it own set of email addresses.