Ally
26th December 2007, 12:36 PM
Like many people, I found Rochen via the Joomla community.
I was also like others, making the step from helping people out with their websites to actually hosting sites for them - and charging for it!
As a person new to hosting, moving to Rochen marked a bit of a jump for me.
I'm delighted by their support and patience. A great example was last night (Christmas Day). While the family settled down in front of some mindless comedy on TV - I thought I'd fiddle with a clients test-site. It all ended badly and I had a site full of jscript errors.
At 10pm on Christmas Day - my support ticket was responded to in 3mins!!
Within the hour my site was back up and running after restoring the deleted folders though ROCHEN VAULT.
So my testimonial is this:
An excellent host for two reasons.
Very prompt support through my.rochen.com - it really is 24/7/365!!
Excellent support systems in place - Rochen Vault really does allow you to roll back your site with a couple of clicks!!
Thanks guys
Ally
I was also like others, making the step from helping people out with their websites to actually hosting sites for them - and charging for it!
As a person new to hosting, moving to Rochen marked a bit of a jump for me.
I'm delighted by their support and patience. A great example was last night (Christmas Day). While the family settled down in front of some mindless comedy on TV - I thought I'd fiddle with a clients test-site. It all ended badly and I had a site full of jscript errors.
At 10pm on Christmas Day - my support ticket was responded to in 3mins!!
Within the hour my site was back up and running after restoring the deleted folders though ROCHEN VAULT.
So my testimonial is this:
An excellent host for two reasons.
Very prompt support through my.rochen.com - it really is 24/7/365!!
Excellent support systems in place - Rochen Vault really does allow you to roll back your site with a couple of clicks!!
Thanks guys
Ally