Purchasing Question?

[Unregistered]

I see there is a 15 day refund policy? If you cancel during that time will I get a refund or will you just tell your payment processor to stop charging? How does this work? What I don't want to happen again is seeing a charge on my CC after canceling.

[trparky]

Rochen Host will put a stop to your billing and then refund your money.

But, Rochen Host hopes that you don't have to use the 15 Day Money Back Guarantee. We hope that you are satisfied, and if you are not, well, you can get your money back or you can work with the staff to solve your issue.

[Chris]

You may request a refund anytime within the first 15 days. You will be refunded and the account closed. No refund will be given in cases of AUP violations.

[Unregistered]

Wow that was fast! What about after the 15 day period and you need to cancel will you just stop billing at that time? Or do you keep billing for a period of time?

[Chris]

Originally posted by Unregistered
Wow that was fast! What about after the 15 day period and you need to cancel will you just stop billing at that time? Or do you keep billing for a period of time?
You will not be billed after you send in the cancellation notice.