Pre-sale questions

[Unregistered]

Hello:)

First let me say that I am very computer savvy *until* it comes to this stuff;) LOL I just recently registered my own domain name through Yahoo's Business Mail. I am not receiving all my mail and Yahoo doesn't have the greatest Cust. Service, so I am now switching from Yahoo to Rochen. I will also be changing my registrar, from the company Yahoo used when I signed up with them, to GoDaddy.

When I switch to Rochen, my main use will be the e-mail at first. I will eventually be setting up a website.

My main questions, then, are:

1. Can you give me an idea of how much space 100MB is in regards to how many pages that would hold (basic pages as well as graphic intense pages)? I assume this space also includes the e-mail?

2. Can you give me an idea of how much 5000MB data transfer is? I don't really understand data transfer that well. I have a very basic idea.

3. Do I have to have a website up to use Rochen or can I just use it for the e-mail until I get more experience in making my own website?

4. Is the panel pretty easy for some as inexperienced as myself?

5. Is it pretty easy to upload a website? (I have only used AOL's and that was a few years ago..LOL)

6. When I sign up, will I experience any interruptions in e-mail as long as I keep the Yahoo account open until this account is up and running? I just have to change my Outlook Express settings correct?

7. I am going to be learning how to use Macromedia's Dreamweaver Studio MX 1.1...is there anything that wouldn't work appropriately with your service? I'm just curious because I see a lot of places mention Front Page compatibility (told you I was illiterate when it came to this stuff...LOL)

8. How long would it take once I sign up? If I do it in the middle of the night would it be done the next business day or do you guys work around the clock for orders?

I am sure more questions will pop in my head..but I guess I have supplied plenty to keep you busy for now;) LOL

Thanks!

Namaste,
IzyB

[Chris]

1. Can you give me an idea of how much space 100MB is in regards to how many pages that would hold (basic pages as well as graphic intense pages)? I assume this space also includes the e-mail?
This is a bit of a tricky question to answer, as it really depends on the size of each of your files etc. An average personal / business website on our servers rarely exceeds 10MB (this is just generally).

2. Can you give me an idea of how much 5000MB data transfer is? I don't really understand data transfer that well. I have a very basic idea.
5000MB is around 5GB. Data Transfer is simply the amount of data we will allow your website to send/receive per month. For example, your website can broadcast 5000MB per month. If you have a 1KB file on your site and 10 people view it, that will use up 10KB of your bandwidth (data transfer). I hope that explains it :)

3. Do I have to have a website up to use Rochen or can I just use it for the e-mail until I get more experience in making my own website?
Nope, you don't need to have your website up, it can simply be a blank page to begin with and this wont interfere with your use of the email service, one bit.

4. Is the panel pretty easy for some as inexperienced as myself?
Yes, the control panel is very straight forward. You can manage all aspects of your website including: email, sub domains, website stats, ftp accounts, files and more from our simple web based panel. We also have a complete Knowledge Base of FAQs etc. and of course we have our full technical support service should you get stuck with anything.

5. Is it pretty easy to upload a website? (I have only used AOL's and that was a few years ago..LOL)
Upload is fairly straight forward. You need to upload your files via FTP (File Transfer Protocol) using an FTP client such as SmartFTP (http://www.smartftp.com). This will let you publish your files on to the internet.

6. When I sign up, will I experience any interruptions in e-mail as long as I keep the Yahoo account open until this account is up and running? I just have to change my Outlook Express settings correct?
Best plan to insure you don't have any interruptions and don't lose email etc. is as follows:

1. Signup with us
2. Add all your email accounts via our control panel
3. Change the DNS information for your domain name so it points to our servers
4. Update your Outlook Express settings
5. Wait around a week, check everything is transferred and running as you would like it to be and cancel your Yahoo account.

7. I am going to be learning how to use Macromedia's Dreamweaver Studio MX 1.1...is there anything that wouldn't work appropriately with your service? I'm just curious because I see a lot of places mention Front Page compatibility (told you I was illiterate when it came to this stuff...LOL)
FrontPage extensions is simply a server bolt-on that allows users of Microsoft's FrontPage package to use special functions. In my view Dreamweaver is a far more powerful and a superior package to FrontPage. Both will work just fine with our service :)

8. How long would it take once I sign up? If I do it in the middle of the night would it be done the next business day or do you guys work around the clock for orders?
Normally all accounts are setup in 24 hours or less.

Thanks!
Your welcome :thumbs: and please let me know should you have any other questions you would like anwsered :)

[IzyB]

Thank you so much for your quick reply! I just placed my order and I look forward to having a company that does what it says:)

In response to your reply to my first post. I change the DNS info at my current registrar, correct? This would be the info that currently has Yahoo's server information right?

Namaste,
IzyB

[Chris]

In response to your reply to my first post. I change the DNS info at my current registrar, correct? This would be the info that currently has Yahoo's server information right?
Yes, that is correct. It's the name servers. This information is included in the welcome email.

Welcome to Rochen :thumbs:

[IzyB]

Thanks Chris!

[IzyB]

I sent you an e-mail earlier because I was having trouble getting into the forums. I was asking you questions about setting up my stuff. I still can't get into the customer forums even though I have enabled them in my cpanel. Anyway, did you receive my e-mail?

Namaste,
IzyB:confused:

[Chris]

Yeah, we are currently moving some stuff around here. Just for our own site that is.

It's being moved to a new server, so my email etc. is probably bouncing about right now, I will get back to you as soon as I can.

This would also be the reason you couldn't get to the forums.

We made all customers aware of this maintenance in advance via the Announcements section and this didn't affect any customer based websites :)